Privacy Policy

Introduction

Vennerz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and services.

Information We Collect

Information You Provide

• Account Information: Name, email address, password (encrypted), and other details when you create an account.
• Venue Information: Venue name, address, contact details, opening hours, pricing, and branding information.
• Booking Information: Customer names, email addresses, phone numbers, and booking details when customers make bookings.
• Payment Information: Payment details are processed securely through Stripe. We do not store full credit card numbers or payment card details.

Information Collected Automatically

• Usage Data: Information about how you access and use our service, including IP address, browser type, device information, and pages visited.
• Cookies: We use cookies and similar tracking technologies. See our Cookie Policy for more information.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send booking confirmations and notifications
• Manage your account and venue settings
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery, and hosting services.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data (AES-256)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at support@vennerz.com

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: